Grievance and Appeals Policies and Procedures - Australian Boxing & Fitness Academy - Boxing & Fitness

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Grievance and Appeals Policies and Procedures

Enrolment

Introduction
The Australian Boxing & Fitness Academy (ABFA) recognises that Participants/clients may wish to raise an issue, complaint or problem relating to their past or present involvement with ABFA.

Complaint Submission
Where you are not satisfied with the treatment and/or assessment provided by ABFA, you are required to put your complaint in writing to ABFA within 4 weeks of the incident occurring. Where possible you are required to provide supporting evidence to your complaint.

Complaint Handling
The ABFA take complaints seriously, and endeavour to resolve the complaint with integrity and fairness.  Complaints are forwarded to the directors of ABFA in which they will review the issue.  You will be given the opportunity to present your case formally if required.

Procedure

Where a complaint valid complaint is in relationship to:

ABFA will:

Course Content

Review the content with facilitator

An assessment outcome

Have the assessment reviewed

An assessment outcome

Investigate the matter and take appropriate action with the staff member in which you will be informed of the outcome

Advice to Participants/Clients
ABFA will provide participants/clients with a written statement of the appeal outcomes including reasons for the decision.

 
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